Right of withdrawal

As a consumer, you have a 14-day right of withdrawal when you shop with us.

The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.

The deadline means that you have 14 days from receipt to notify us that you want to cancel your purchase. You can send an email to mail@conscious.dk. You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.

Return costs must be paid by you as the customer.

The notice must be given by mail at mail@conscious.dk. In the message, you must make us clearly aware that you wish to exercise your right of withdrawal.

You cannot cancel your purchase by refusing to receive the item. Please note that costs for return shipping are borne by the customer in this case, also with "Free delivery".

The item's condition when you send it back:
You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods.

You lose your right of withdrawal if you break the seal on goods which, for health protection or hygiene reasons, are not suitable for return. Goods where the packaging is missing or damaged and where this is a prerequisite for being able to resell the goods, the goods cannot be returned.

If the item has been tried on, we regard it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value.

If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased in one order.
Please note that you will not get the shipping costs back if you regret part of your purchase.

Return
Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.
You must pay for the package to be returned yourself, and you are liable if any damage occurs during transport.

A return label can be ordered via the following link: Order a return label for DKK 49.

When returned item(s) are received by us, amount is refunded.

The condition of the item when you send it back
If the item has lost value and this is because you have used it in a way other than what was necessary to establish the nature, characteristics and way of functioning of the item, you can only get a part of the purchase amount back. The amount you can get back depends on the commercial value of the item.

Refund of the purchase amount
If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we has received your message that you want to cancel the agreement.
We return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.

We can withhold payment until we have received the item, unless you send us documentation that you have returned it.

The item is sent to:
Conscious ApS
Prestevang 13
7190 Billund

We only receive packages that are sent directly to the address.